Refund policy

Return Eligibility

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unworn or unused
  • With original tags attached
  • In its original packaging
  • Accompanied by your receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at kasmostudio@gmail.com.

Once we receive your return request, please allow 3–5 business days for your case to be reviewed. If your return is approved, we'll send you a return shipping label along with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

For any questions about your return, feel free to reach out at kasmostudio@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. As a small business, we ask that you include photos to help support your case.

In keeping with the principles of wabi-sabi, minor cracks and imperfections are a natural result of the handcrafting process and reflect the unique character of each piece. These are not considered defects or damage.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items.

Exchanges

Because each item is individually handcrafted, natural variation is expected. Exchange requests based on an item not matching its photo exactly are not eligible, as these variations are part of the handmade nature of our pieces.

In keeping with the principles of wabi-sabi, minor cracks and imperfections are a natural result of the handcrafting process and reflect the unique character of each piece. These are not considered defects or damage, and items will not be eligible for exchange on this basis.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 7–10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.